Green Biotec’s CrossLab services offer laboratories tailored maintenance coverage options to meet their unique requirements and budget constraints. We provide service plans at various levels for both software and instrumentation, supporting equipment from leading manufacturers such as Waters, Thermo Fisher, Shimadzu, and others.
In addition to comprehensive service plans, we offer On-Demand repairs for immediate resolution of incidents, as well as access to repair parts and supplies for in-house use. Our preventive maintenance plans are designed to enhance the productivity of your laboratory by ensuring the ongoing reliability and performance of your equipment. Trust Green Biotec to optimize the maintenance of your lab, keeping it operating at its best.
- Instruments service Plan
Analytical instruments play a vital role in your laboratory’s operations, and any downtime can result in significant costs. Green Biotec CrossLab Service Plans offer exceptional value and serve as your primary defense against escalating expenses and prolonged instrument downtime.
Our Service Plans provide comprehensive maintenance, repair, compliance, and other services aimed at maximizing laboratory instrument uptime. With Green Biotec CrossLab Service Plans, you benefit from highly flexible options tailored to suit a wide range of needs, from strict regulatory compliance environments to basic repair and maintenance services. Trust us to keep your instruments operating efficiently and minimize disruptions to your lab’s productivity.
- Cross lab virtual tech support
Virtual Tech Support offers live technical assistance directly from Green Biotec experts, utilizing the most suitable tools for the task at hand. Whether through phone calls, video conferencing, or the Green Biotec CrossLab Virtual Assist app, we ensure prompt and effective support.
This service is designed to provide expert remote assistance for troubleshooting, maintenance, or application-related issues. Additionally, it can assist Green Biotec service experts in preparing for an onsite visit, ensuring that your laboratory receives the necessary support efficiently and effectively.
- Software maintenance
With a Green Biotec CrossLab software maintenance agreement, you receive the necessary support to ensure your laboratory software operates at peak performance. You’ll have access to upgrades and updates as they become available, and whenever you require advice or troubleshooting assistance, a Green Biotec software expert is just a phone call away.
This agreement offers a fixed annual cost for phone support and software updates or upgrades, providing an excellent means to manage your budget effectively while ensuring continuous access to essential support services. Trust Green Biotec to keep your laboratory software running smoothly and efficiently.
- Extended services
If your laboratory equipment is aging, our CrossLab Extended Services plan offers diagnostics, repairs, maintenance, and education services of consistent quality. Our engineers utilize the latest tools and procedures, ensuring that your equipment receives top-notch service. Additionally, we exclusively use genuine parts to maintain the integrity and performance of your equipment. Trust Green Biotec to provide comprehensive support for your aging equipment, helping to extend its lifespan and maximize its value.
- Lab Silver Services
The Green Biotec CrossLab Silver service plan is designed to minimize workflow disruptions and optimize productivity in laboratories equipped with instruments from multiple manufacturers. With this plan, you receive comprehensive coverage for instrument repair and maintenance, all conveniently bundled into a single package. Trust Green Biotec to provide efficient and effective support, ensuring that your laboratory operations run smoothly and seamlessly.
- Lab Gold Services
For mission-critical systems, the Green Biotec CrossLab Gold service plan offers optimal coverage to ensure uninterrupted operation. This plan includes proactive service measures designed to prevent instrument downtime, as well as rapid onsite response to address your service requests promptly. With the Green Biotec CrossLab Gold service plan, you can have peace of mind knowing that your critical systems are well-supported and that any issues will be swiftly resolved to minimize disruptions to your operations. Trust Green Biotec to provide the highest level of service and support for your mission-critical equipment.
