We assist in optimizing efficiency through seamless instrument deployment, staff training, stain optimization, and workflow enhancement. Our service agreements are designed to cover unplanned expenses, while our local field and call center support ensure prompt issue resolution and solution finding.
- Instruments & Solution Services
Gain peace of mind with our assured prioritization and response time. Choose from two tiers of Instrument Service Agreements tailored to your requirements and budget. We are committed to delivering exceptional customer service and swift issue resolution in every interaction, be it online, over the phone, or through remote access. Should the need arise, we promptly deploy a technical specialist to address your needs.
- Lab services Deployment services
Understanding your pathology lab’s needs and challenges is key to achieving peak laboratory performance. Our localized solution deployment approach is designed to deliver high-quality results and reliable answers tailored to your lab’s specific requirements. We align the Diagnostic Installation and Deployment Process with your expectations and provide comprehensive documentation, including qualification reports, to support your audits with complete traceability.
- Diagnostic Solution Deployment
Introducing a new pathology solution to your lab is both exciting and potentially stressful. With Green Biotec’s Bremen Diagnostic Installation Excellence Model, we ensure a smooth and efficient transition for your lab. Our end-to-end project management approach includes clear expectations, reliable processes, and frequent communication, allowing you to focus on preparing for the new solution while we handle the logistics. We align all steps and deadlines with your needs before installation and provide comprehensive process documentation afterward, ensuring transparency and confidence throughout the deployment process.
- Reagent Adaption
We understand the challenge of optimizing protocols and introducing new assays in a busy lab. Our support ensures quick implementation of new tests with minimal disruption. We offer guidance to address application issues and complex clinical challenges, helping you achieve the quality staining results you need.
- Training and Application Services
Our localized Training and Applications Services are instrumental in preparing your laboratory for the implementation of the Green Biotec Bremen pathology solution. Through comprehensive training sessions for both new and existing lab personnel, protocol optimization, and the introduction of new or intricate assays, we expedite the setup process of your lab. Our suite of solutions encompasses tailored training, scientific education, and personalized guidance, precisely tailored to meet your specific requirements.
- Staff Training
Our team of customer application specialists is dedicated to ensuring your seamless integration and successful onboarding with our instruments and solutions. They provide comprehensive guidance and detailed information throughout tailored training sessions, tailored to meet the specific needs of your laboratory. Whether through online training courses, webinars, or hands-on sessions conducted at your location or ours, we strive to empower you to utilize our solutions efficiently and effectively.
- Protocol optimization
Our team of customer application specialists excels in troubleshooting and optimization, dedicated to ensuring our reagents perform at their peak within your laboratory. Collaborating closely with you, they offer swift and competent troubleshooting support, understanding the criticality of timely assistance concerning our systems and reagents. With a global presence and a cadre of highly experienced personnel, we stand ready to aid you in selecting the most suitable products and enhancing the efficacy of your protocols
- Workflow and connectivity Services
Enhance the operational efficiency of your pathology lab, boost facility productivity, and expedite patient case completion with Green Biotec, Bremen Workflow and Connectivity Services. Our tailored workflow consultancy streamlines processes, optimizes workflows, maximizes uptime, and facilitates prompt result delivery to pathologists. Our specialists evaluate your lab’s current dynamics and offer customized LIS, IT, and other Green Biotec solutions to ensure your objectives are met.
